Privacy Policy

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Sikkaji Collection Private Limited and its affiliates collect and process your personal information through Sikkaji website, devices, products, services, online marketplace and applications that reference this Privacy Notice.

By using Sikkaji.com you agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Notice.

Personal information subject to this Privacy Notice will be collected and retained by Sikkaji.com, with a registered office at 56B, Vavodita Society, Opp Chamunda Krupa, Raiya Road, Raiya, Rajkot – 360 005 (Gujarat) India.

What Personal Information About Customers Does Sikkaji.com Collect?
We collect your personal information in order to provide and continually improve our products and services. Here are the types of personal information we collect:
Information You Give Us: We receive and store any information you provide in relation to Sikkaji.com Services. Examples of what we collect are
Information You Give Us When You Use Sikkaji.com Services like:

• search or shop for products or services in our Website;
• add or remove an item from your cart, or place an order through or use Sikkaji.com Services;
• download, stream, view, or use content on a device or through a service or application on a device;
• provide information in Your Account (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us) or Your Profile;
• configure your settings on, provide data access permissions for, or interact with an Sikkaji.com service;
• provide information in your Seller Account, Service Provider Account, or any other account we make available that allows you to develop or offer software, goods, or services to Sikkaji.com customers;
• offer your products or services on or through Sikkaji.com Services;
• communicate with us by phone, e-mail, or otherwise;
• complete a questionnaire, a support ticket, or a contest entry form;
• upload or stream images, videos or audio or other files while using Sikkaji.com Services;
• provide and rate Reviews;
• specify a Special Occasion Reminder; or
• employ Product Availability Alerts, such as Available to Order Notifications.

You can choose not to provide certain information, but then you might not be able to take advantage of many of our Sikkaji.com Services.

Automatic Information: We automatically collect and store certain types of information about your use of Sikkaji.com Services, including information about your interaction with content and services available through Sikkaji.com Services. Like many websites, we use cookies and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Sikkaji.com Services and other content served by or on behalf of Sikkaji.com on other websites. see examples of what we collect.
Examples of the information we collect and analyse include:

• the internet protocol (IP) address used to connect your computer or any other device like mobile, table etc to the internet;
• login, e-mail address, and password;
• the location of your device or computer;
• device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
• Sikkaji Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
• version and time zone settings;
• purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Sikkaji’s Bestsellers;
• the full Uniform Resource Locator (URL), through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
• phone numbers used to call our customer service number; and
• images or videos when you shop.

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
Examples:

• updated delivery and address information from our shipping partners or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
• information about your interactions with products and services offered by our affiliates;
• search results and links, including paid listings (such as Sponsored Links);

For What Purposes Does Sikkaji.com Use Your Personal Information?
We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

• Purchase and delivery of products and services. We use your personal information to take and fulfil orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
• Provide, troubleshoot, and improve Sikkaji.com Services. We use your personal information to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of the Sikkaji.com Services.
• Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Sikkaji.com Services.
• Provide image and camera services. When you use our image and camera services, we use your images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services.
• Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information, PAN, GSTIN, Antique Licence (if any) for identity verification and other lawful purposes.
• Communicate with you. We use your personal information to communicate with you in relation to Sikkaji.com Services via different channels (e.g., by phone, e-mail, chat).
• Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
• Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Sikkaji.com, and others. We may also use scoring methods to assess and manage credit risks.

What About Cookies and Other Identifiers?

• To enable our systems to recognize your browser or device and to provide and improve Sikkaji.com Services, we use cookies and other identifiers. For more information about cookies and how we use them, please check down following points.
• We use cookies, pixels, and other technologies (collectively, "cookies") to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including:
• Recognizing you when you sign-in to use our services. This allows us to provide you with product recommendations, display personalized content, enable you to use 1-Click purchasing, and provide other customized features and services.
• Keeping track of your specified preferences. This allows us to honour your preferences, such as whether or not you would like to see interest-based ads. You may set your preferences through Your Account.
• Keeping track of items stored in your shopping basket.
• Conducting research and diagnostics to improve Sikkaji.com's content, products, and services.
• Preventing fraudulent activity.
• Improving security.
• Delivering content, including ads, relevant to your interests on Sikkaji.com sites and third-party sites.
• Reporting. This allows us to measure and analyze the performance of our services.

Sikkaji.com's cookies allow you to take advantage of some of Sikkaji.com's essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Sikkaji.com products and services that require you to sign in.

Approved third parties may also set cookies when you interact with Sikkaji.com services. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of Sikkaji.com.

You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies will expire. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.

Does Sikkaji.com Share Your Personal Information?
Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with Sikkaji.com controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

• Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through Sikkaji.com Services. We also offer services or sell product lines jointly with third-party businesses, such as Vendors registered on Sikkaji.com. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.
• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. And Such excess are limited to their work only rather full data sharing. Further, they must process the personal information in accordance with applicable law.
• Protection of Sikkaji.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms & Condition; or protect the rights, property, or safety of Sikkaji.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?
We design our systems with your security and privacy in mind.

• We work to protect the security of your personal information during transmission by using encryption protocols and software.
• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
• It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to sign off when finished using a shared computerWhat About Advertising?

What Information Can I Access?
You can access your information, including your name, address, payment options, profile information, Prime membership, household settings, and purchase history in the "Your Account" section of the website or mobile application.

Examples of information you can access through Sikkaji.com Services include:

• status of recent orders (including subscriptions);
• your complete order history;
• personally identifiable information (including name, e-mail, password, and address book);
• payment settings (including payment method information, promotional certificate, and gift card balances and 1-Click settings);
• e-mail notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters);
• recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);
• shopping lists;
• your content, devices, services, and related settings, and communications and personalized advertising preferences;
• content that you recently viewed;
• Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);
• If you are a seller, you can access your account and other information, and adjust your communications preferences, by updating your account from Vendor Login.
• If you are a service provider listing on our Service Provider Network, you can access your account and other information, and adjust your communication preferences, by updating your account in Service Provider Central;

Are Children Allowed to Use Sikkaji.com Services?
Sikkaji.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under the age of 18 years, you may use Sikkaji.com Services only with the involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions
If you choose to use Sikkaji.com Services, your use and any dispute over privacy is subject to this Policy and our Terms & Condition, including limitations on damages, resolution of disputes, and application of the prevailing law in India. If you have any concern about privacy at Sikkaji.com, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Policy will change also. You should check our websites frequently to see recent changes.

Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Grievance Persons

Please find below the details of the grievance Person:
Name: Utsav Selarka
Designation: CEO and Director of Sikkaji Collection Pvt Ltd (i.e., Sikkaji.com)
e-mail PDF: [email protected]
Fax: 72010 26490
Address: Pickpoint Office No. 14, Ground Floor, Opp Swami Viveknand Statue, Dr. Yagnik Road, Rajkot - 360 001

The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the Rules enacted under those laws.